• Can I track my driver and recieve updates when the shuttle is on the way?
• Yes, visit our track your driver page to recieve text messgage from your shuttle driver.
Common Question 2:
• Do we have the shuttle van to ourselves, or do we have to share with other passengers?
• Yes, we do not provide shared shuttles. We provide door to door private non-stop shuttles throughout South Florida. You will never share a van with strangers.
Common Question 3:
• Where do we meet the shuttle at Fort Lauderdale Airport? Will the shuttle wait if our plane is delayed?
• Shuttle drivers track flights online, and arrive 15 minnutes after arrival time (domestic flights) 30 minnutes (international flights). Shuttle pickup information is located in your reservation invoice, and below:
✈️ AIRPORT
🛳 CRUISEPORT
👨👩👦👦 PASSENGERS:
*CALL 📲 *TEXT 954-249-8991 when you have your
🧳 Luggage
*✈️ Airport Pickup
and/or when entering customs line
*🛳 Cruise Port Pickup
- - - - - - - - - - - - - - - - - - - - - - - -
You will recieve a text message from your driver with instructions after arrival.
FYI:Fort Lauderdale Airport has 3 shuttle pickup zones in between 4 terminals, each connected by walkway.
Common Question 4:
• We only have 3 passengers, but your website says "4 passenger minimum", can we still book ? Do you have SUV's?
• No, the cost for 3 passengers is $40 each for a private shuttle. We do not provide shared shuttles. We only use 15 passenger shuttles with optional luggage trailers. Visit our pricing page for more info. To save money use Uber, you do not need a shuttle.
Common Question 5:
• What type of vehicle will we get? We have alot of luggage. How many full size luggages can fit?
• We use 15 passenger shuttles with optional luggage trailers. Your shuttle will have 14 passenger seatbelts. 1 luggage trailer can transport luggage for 28+ passengers (2 shuttle vans)
EMAIL or TEXT your transportation details.
We check our transportation calendar for availability, and email or text a your shuttle quote with payment link in the following format:
$300 ROUND TRIP SHUTTLE RESERVATION PAYMENT DUE TODAY
Your “Payment Receipt” and “Reservation Confirmation” is immediately sent via email or text, and your transportation itinerary is entered in our transport calendar.
Online payment required to confirm reservation. Transportation quotes expire in 24 hours. You may renew your quote if availability and pricing has not changed. Full Payment immediately refunded if/when canceled via phone, email or text.
AIR/CRUISE PORT PASSENGERS:
Call/Text 954-249-8991 when you have your luggage (airport pickup) and/or when entering customs line (seaport pickup)
Yes, transportation quotes are invoices, and expire 24 hours after your "quote/invoice date/reservation #". You may request to renew your quote after 24 hours if availability and pricing has not changed.
Payment immediately 100% refunded if/when canceled. 24 hour notice required. NOTE: Our full refund or no refund policy, when it comes to a passenger not boarding and a refund is requested, will be denied. Like an airline, if you pay to fly and do not board, you do not recieve a refund. Full or Partial Refunds are issued up to 24 hours before pickup.
NOTE: if you do not make a round trip reservation, and only make a one way reservation, you run the risk of a shuttle being unavailable for your return pickup, or may have to pay an increased rate per passenger for making last minute reservation. (just like the airlines)
Do I have to pay for children to ride in the shuttle?
Yes, infants on laps are the exception.
NOTE: ground transportation rates are similar to air transportation. If a child is charged a seat with a seat belt on a plane, he or she is charged for a shuttle seat with a seat belt.
Now that we have your transportation details, you have authorization to confirm your reservation with online *Payment.
To complete your online payment click the *Payment Graphic below, or on any FloridaShuttleVans.com webpage:
*payment required to confirm shuttle reservation
2 quick options to confirm your shuttle with online *CREDIT CARD, *DEBIT CARD OR *PAYPAL ACCOUNT payment:
(you can also request an invoice via email)
#1 • CUSTOMER OPTION:
Enter the Price Per Passenger amount in the Price Per Item field. (example: 10, 15, 20, 25) Enter the Passenger Quantity in the Quantity field. NOTE: Do not include the $ sign.
#2 • TRAVEL AGENT OPTION:
Enter 1 in the Quantity field, and enter the "Payment Amount" in the Price Per Item field.
Click "Log In" to pay using your PayPal account,
OR
Scroll down and click "Pay with Credit or Debit card".
*No "Pay with Credit or Debit card"
option? Scroll down to see more options.
Enter your credit/debit card information to submit payment.
Click "Checkout as Guest" to make credit/debit card payment.
Enter email and click "Continue to Payment".
Select "Pay with PayPal" to pay with Credit or Debit card, or PayPal.
Click "Pay with Credit or Debit card" at the bottom of page, or enter PayPal email and password to pay with PayPal funds, at the top of page
Enter your credit/debit card information to submit payment.
NOTE: After you make your payment, Paypal will immediately email both you and floridashuttlevans.com your payment receipt. When we receive your payment receipt, we will email or text you your transportation confirmation.
Yes, when you click on the floridashuttlevans.com PayPal graphic, you are taken to PayPals website to confirm your reservation with payment. PayPal Merchant Services is a secure website, and sets the standard for high security in the online payment industry.
NOTE: floridashuttlevans.com does not have access to your credit card number or billing address. Your credit card details are entered on PayPals website, and PayPal provides FloridaShuttleVans.com your payment confirmation email, with no credit card details.
NOTE: A credit card payment is required to confirm your transportation reservation. The balance can be paid to the driver in cash upon boarding the shuttle.
Yes, a 10% round trip discount is issued to travel agents and repeat clients.
NOTE: Travel agents must request the discount via email using a travel agency company email address. Repeat clients previous travel date is required to qualify for a discount.
*Under the following circumstances 100% refund will be granted:
*Cancel your shuttle reservation via text or email no later than 24 hours before pickup.
(no phone calls or voicemail, a text or email cancelation document is required)
*You miss your flight.
(If this happens please send us a text or email before the plane lands)
*Your flight arrival or pickup date & time changes and we are unavailable at the new date & time.
**Under the following circumstances refund will NOT be granted:
**LATE: You miss the shuttle pickup time by more than 15 minutes, and the driver left. (Homes & Hotels, NOT Airports or Cruiseports)
NOTE: driver arrival and abort text confirmation required.
**NO SHOW: You do not board the shuttle, and did not cancel your reservation.
**NOT SATISFIED: for any reason.
EXCEPTION#1: In the rare event a shuttle malfunctions (flat tire, mechanical or AC failure)
EXCEPTION#2: In the rare event the driver gets in an accident or is ticketed.
EXCEPTION#3: In the rare event the driver gets lost and causes passengers to be more than 30 minutes late.
NOTE: IF A REFUND IS DENIED, EMAIL CUSTOMER SERVICE TO REQUEST A REVIEW OF YOUR SPECIFIC EXTENUATING CIRCUMSTANCES. PLEASE INCLUDED: NAME, CELL, PICKUP DATE & TIME, COMMENTS.
What is the difference between *private or *shared shuttle van?
*A private shuttle is waiting for you at the airport outside baggage claim, or arrives at your pickup time, at the location you requested. A private shuttle is "door to door" service with no additional stops or passengers. A private shuttle only transports 1 group at a time, 1 reservation at a time.
*A shared shuttle has set pre determined day and time schedules, with set pre determined pickup and drop off locations. A shared shuttle may make additional stops along the way to pickup and drop off passengers and luggage. A shared shuttle is like a city bus, where strangers ride together to different destinations.
Once I board the shuttle, will the shuttle be making additional stops?
No.
NOTE: you can request additional stops when you request your transportation quote, at an additional cost per stop. If you request the driver stop while in the shuttle, it is at the drivers discretion to do so. We suggest passengers use a restroom before boarding the shuttle. Our drivers are on schedules, and unscheduled stops may make them late for there next pickup.
We assume each adult passenger will have 2 large suitcases. If you have more luggage than normal, please let us know how much additional luggage you have when you make your transportation reservation, so we can allocate a luggage trailer for your shuttle. There is no charge for luggage or luggage trailers.
Will the driver be at baggage claim for a "meet and greet"?
No, your driver tracks your flight online. The driver knows when your flight has landed. Your driver will be waiting at the cell phone lot until you call or text 954-249-8991. (call/text when you have your luggage) Airport pickups are usually 20-30+ minutes after the flight has landed, about 60+ minutes if it is an international flight, and you have to go through customs.
We will abort the pickup, and wait to hear from you. We will also try make contact via cell phone, text and email the moment we see your flight is canceled online. If you do not, or cannot reschedule your pickup, you will receive 100% refund. If your flight is canceled please call/text 954-249-8991 ASAP.
Our return flight is several hours after we get off the ship, any suggestions?
Yes, request a "Tour". We pick you up from the cruise ship terminal and drop you off about 9:30-10am at:
The Beach (South Beach, Hollywood Beach, Fort Lauderdale Beach)
The Mall (Sawgrass Mills, Aventura, Galeria) The Casino (Hard Rock Guitar Hotel) For Kids (Dave & Busters, Extreme Action Park, Miami Zoo).
We hold your luggage in a locked luggage trailer while your on tour. Passengers take there passports, wallets, pocketbooks, knapsacks, sunglasses, phones, phone charges etc.
Your driver will pick you up where he dropped you off, or at another location you provide, about 2-3 hours before your flight is scheduled to depart. (depending on where your tour is) You will have the drivers cell phone number as well as the office number.
NOTE: Tours should be decided before you request a transportation quote. The cost of the tour is the same as the price per passenger rate. If you paid $20 per passenger one way, than the tour is $20 per passenger. If you did not reserve the tour, it may still be possible when you board the shuttle, at the drivers discretion.
A sightseeing tour is also available @ $50 per hour. Sightseeing tours must be reserved and paid for when you confirm your reservation with online payment. Sightseeing tour locations are limited to Dade & Broward counties. (Miami & Fort Lauderdale)
What kind of tours do you offer, and what is the cost?
We travel anywhere throughout Florida, from Miami to Orlando, Key West to Daytona, Tampa to Fort Lauderdale. Tours are $100 per hour plus $50 per hour wait time. Overnight trips may require hotel room stay for the driver at the clients expense.
ORLANDO • Does your shuttle pickup and drop off in Orlando?
Yes.
Private Fort Lauderdale to Orlando Shuttle @ $1,200 roundtrip trip +$50 per hour wait time if required. Overnight trips may require hotel room stay for the driver at the clients expense. (tax, tip, tolls included)
KEY WEST • Does your shuttle pickup and drop off in Key West?
Yes.
Private Fort Lauderdale to Key West Shuttle @ $1,500 roundtrip trip +$50 per hour wait time if required. Overnight trips may require hotel room stay for the driver at the clients expense. (tax, tip, tolls included)
off at Port Miami Cruise terminals?
Cruise terminals?
